Return & Refund Policy

Return & Refund Policy

Last Updated: 12 August 2026

At Nehru Ayurveda Vaidya Shaala / Nehru Ayurveda Hospital, we strive to provide authentic Ayurvedic medicines and products of appropriate quality. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Eligibility for Returns

Returns may be accepted in the following circumstances:

  • The wrong product was delivered.
  • The product received is damaged or defective.
  • The product received is materially different from the product ordered.
  • The package appears to have been damaged or tampered with during delivery.

Any return request must be reported to us within 48 hours of delivery.

2. Non-Returnable Products

For health, hygiene, and safety reasons, certain products may not be eligible for return once delivered, opened, or used.

This may include:

  • Opened Ayurvedic medicines.
  • Used or partially used products.
  • Products with broken seals.
  • Products damaged due to improper storage or handling by the customer.
  • Products without their original packaging.
  • Products returned without the required proof of purchase.

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law, opened medicines and healthcare products generally cannot be returned.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request:

  • Order number
  • Product details
  • Photographs or videos of the package
  • Photographs of the product
  • Photographs showing the shipping label
  • Other information required to verify the issue

After reviewing the request, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

4. Return Process

If your return request is approved, our team will provide instructions regarding the return of the product.

Customers should not send products back to the Centre without receiving return instructions from us.

Returned products may need to be:

  • Unused
  • In their original packaging
  • Properly sealed, where applicable
  • Accompanied by the original invoice or order details

5. Refunds

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.

Approved refunds may be issued through the original payment method or another appropriate method depending on the payment process used for the order.

The time required for the refund to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other financial institution.

6. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an order has already been shipped, the customer may need to follow the applicable return procedure, subject to the eligibility conditions of this policy.

7. Refunds for Unavailable Products

If an order has been successfully placed and we subsequently determine that a product cannot be supplied, we may cancel the affected item or order and provide an applicable refund.

8. Shipping Charges

Original shipping charges may not be refundable unless the return or refund is due to an error attributable to us, such as sending the wrong product or a product that was damaged before delivery.

Where a return is approved because of an error on our part, we may arrange or reimburse reasonable return shipping costs, subject to verification.

9. Refunds for Damaged or Defective Products

Where a product is confirmed to have been damaged, defective, or incorrectly supplied, we may provide:

  • A replacement product; or
  • A full or partial refund, as appropriate.

The final resolution will depend on the nature of the issue and availability of the product.

10. Products Damaged After Delivery

We are not responsible for damage caused after successful delivery due to improper storage, handling, exposure to unsuitable conditions, misuse, or failure to follow product instructions.

Customers should store Ayurvedic medicines and products according to the instructions provided on the packaging or by the practitioner.

11. Exceptions and Applicable Law

This policy is subject to applicable Indian consumer protection laws and regulations. Nothing in this policy is intended to limit any rights that a customer may have under applicable law.

Certain products may have specific return or refund conditions based on their nature, regulatory requirements, or manufacturer instructions.

12. Contact Us

For return, replacement, cancellation, or refund enquiries, please contact us:

NEHRU AAYURVEDA VAIDYASHAALA
Multi-Speciality Hospital

Street beside Hamsa Meda, Seshamahal Road,
Subbaraopeta, Tadepalligudem,
West Godavari District, Andhra Pradesh – 534101, India

Phone: +91 8500766667
Email: nehruayurveda@gmail.com

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